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Bought a few games from here and had to take them back multiple times because they don’t clean them I also bought a ps3 from them it was literally covered in dust they didint clean it just threw it into a plastic bag and it still has the old sticker on it from eb games 😂 how the staff have no care what so ever it’s ridiculous it’s amazing how you guys are still in business

Despite the reveiws I have seen, I would say it is a very lovely store all things considered. I mainly buy DVDs so I dont do much selling so I cannot judge too well. I come in for the nostalgia of being able to buy in store rather than on streaming services, let alone the staff which I would say are very chill and pleasent to be around. All in all i love going there before my shift starts inside the centre. Quick tip: If your ever wanting a recommendation for a good horror/thriller movie (in store or not) the person with the snake bite piercing seems to have quite the experience in that area, if u happen to see this dude- thank you, I enjoyed Mandy (2018) very much :)

Customer service mediocre could be much better given the nature of the store. They don't even approach to assist, and even when you ask them for assistance (too much for them, they'd rather just point to where to go and even when you can't find the game your after, they still ignore). If you don't wont to sell games or do your job correctly why stay in operation and hold a spot? On top of that, they sell games (that don't even work) what a joke, what a waste of time having to go back in to return ONLY to be given a replacement game that (doesn't work). Trading in games they're a 'complete rip off'. Better of going to EB Games & JBHifi pay around the same if not slightly more and you'll get quality game that actually works. Never again. Steer as fast as you can and save yourself both the time and $. If I could have given a 'zero star' I would have.

Usb reciever for keyboard not in box I've been in contact with support was basically told the store couldn't find it so it must have been in box had to buy one from a third party horrible experience problem ongoing add said A quality in box all accessories.upon receiving the package no wireless usb reciever in box hence why all the drama received item 3 days ago still no closer to sorting something out basically being treated like a moron and made out to be a liar so far $145 dollars wasted after the incompetent staff keep saying it's in the box or in a storage spot on keyboard the logitech g915 doesn't have a spot on it for usb storage only the g915 tkl has a spot for the reciever I've sent photographs of the package the box the contents the confirmed purchase of a reciever from a private seller now they are trying to make me look like an idiot and a liar because of there false advertising I havnt asked for a refund or compensation just an apology now for wasting my time I even messaged them within 20 minutes of opening the package the usb reciever was not in the package so now if I was to say return it the refund would be void as the package is incomplete by there so called standards and I would recieve the reciever from 3rd party and have no keyboard absolute joke not one apology do not recommend this company at all staff have no clue at all Date of experience: 10 October 2023